Learn About Contacts, Groups and Messages
SnapDesk has a core set of features we call "Modules" - each of these modules are displayed on the dashboard as tiles and provide unique abilities.
You can store unlimited contacts in SnapDesk
Once you upload contacts into SnapDesk you'll be able to store important information with their profile. By default, you can store a contacts email, address, phone number and company information with SnapDesk.
Groups let you organize contacts so you can text them without reply-all. In SnapDesk there are two types of groups:
SnapDesk lets you have unlimited groups. Each group can also have unlimited members
Static groups require to add and remove contacts manually one-by-one. This is great for creating small groups of people. If you are looking to create larger groups (20+ contacts) we suggest using smart groups
Smart groups are great for creating large groups of contacts based on specific characteristics. For example, if you want a group of all contacts with the same area code you would use a smart group.
Messages are where you monitor your inbound and outbound messages. From here you can quickly see all your scheduled messages, saved message templates and text message conversations.
SnapDesk only charges for outbound messages. You can view our pricing levels here
Learn the different parts of the messaging module with the following: