Text Messaging Beats Email and Voice
Customers have adopted text messages as their preferred conversation tool.
Customers love the convenience of text messages but they also need two-way conversation. The next generation of businesses text messaging tools go beyond one-way communication and shortcodes. They now make real conversation possible.
of customers respond within an hour to a text from a business
of customers would rather text than talk with a person at a business
of customers try to text back after missing a call from a business